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By Cass Jacoby. Pssst. It’s top-notch customer service. Learn how outsourcing your receptionist can mean faster responses to customers, more referrals and tangible lead generation. In a Roofing Road Trips episode, Heidi J. Ellsworth visits with Steffney Jones, partner development manager for Ruby, for a conversation about how outsourcing certain ... Read More

By Matt Lurie, Ruby. Virtual receptionists don’t just save your business time and money, but also deliver experiences that make life better for the people you serve. Every business wants to provide exceptional customer service, but let’s face it: not many businesses have the time, energy, or team to make ... Read More

By Ruby Elder Demolition’s bottom line increases after they stop worrying about missing calls and start using Ruby’s receptionist service as back-up for their in-house receptionist. Like most small businesses in the industry, Elder Demolition knew that in order to level up they would need to cut back. Taking on ... Read More

By Cass Jacoby What Ruby’s 2022 call trends report findings reveal about how to improve your customer experiences and attract more prospects In a world where we increasingly use our mobile devices for everything but phone conversations, it can be surprising to some to learn just how valuable a phone ... Read More

By Cass Jacoby Learn how virtual receptionists can make every phone call count, help you deliver a great first impression, capture new business and ensure excellent customer experiences. In today’s fast-paced world, customers want a quick, personalized experience with the businesses they interact with. But that doesn’t mean that busy ... Read More

by Matt Lurie, Ruby Opportunity is on line 2! Ruby finds that the phone call is more important than ever in the 2020s. Read on to learn more about what they discovered in their call trends report. When the phone rings at your business, do you think of it as ... Read More

By Cass Jacoby. What to do after the storm now that Hurricane Ian is here! Hurricane Ian is making landfall as we write this, but luckily RoofersCoffeeShop® is here to help you respond to the storm! We’ve gathered some resources for contractors as well as those of us landlocked miles ... Read More

By Ruby After integrating Ruby’s live chat service into their business, Kellam Mechanical saw a major increase in business growth. Kellam Mechanical, a mechanical company that offers residential electrical, HVAC, and plumbing services, was established over 25 years ago by Sarah Kellam and her husband. Over the course of a few decades, ... Read More

Who doesn’t need a coffee break? Join RoofersCoffeeShop for a coffee break every third Tuesday of the month at 10 a.m. PST. This month were were joined by Ruby, the US-based live virtual receptionist and chat specialist company to give our R-Club members a sneak peek of their product ... Read More

By Cass Jacoby. It’s time to take off one of your many hats as a contractor and outsource the small stuff to the professionals. Heidi J. Ellsworth visits with partner development manager for Ruby, Steffney Jones, in a Roofing Road Trips episode. The two have a conversation about how outsourcing ... Read More

By Gabe Freis, content writer at Ruby. Follow this guide to learn how to discover actionable insights that will help you drive your digital marketing decisions. Does the prospect of analyzing your website traffic get you down? You’re not alone. Hunching over a spreadsheet of your company’s interactions with customers across ... Read More

By Evelyn Witterholt Outsourcing marketing, accounting or receptionist positions can save your roofing company time and money. Having a well-rounded staff of full-time employees for every position can be nice, but it can be pricey for smaller businesses as well as time-consuming when searching for the right job candidate. One thing you ... Read More

By Cass Jacoby, RCS Reporter. Outsourcing reception gives you more time and freedom to focus on growing your business. In a Roofing Road Trips episode, Heidi J. Ellsworth visits with Steffney Jones, partner development manager for Ruby for a conversation about how outsourcing certain aspects of your business can help ... Read More

By Cass Jacoby. Learn how the human touch that comes with a virtual receptionist can mean a world of difference to your business. In this new digital landscape, there are more ways for customers to reach out and communicate with your business than ever before. So it might ... Read More

By Metal Roofing Alliance. Protecting homes from harsh storms and tornadoes always starts with the roof! Summer weather isn’t always as pleasant as it seems! Although the summertime brings sunny days, it also tends to bring intense storms and sometimes tornadoes too. And with storm season, comes the unfortunately high ... Read More