What’s the Secret to Growth?

By Cass Jacoby. 

Pssst. It’s top-notch customer service. Learn how outsourcing your receptionist can mean faster responses to customers, more referrals and tangible lead generation. 

In a Roofing Road Trips episode, Heidi J. Ellsworth visits with Steffney Jones, partner development manager for Ruby, for a conversation about how outsourcing certain aspects of your business can help achieve greater profitability and revenue generation. 

“It's really not easy to trust another business to handle your calls, but we've spent all of those years curating our receptionists to be the best in the business. And that quality of service is what we're known for,” says Steffney. "We're able to offer both live virtual receptionists and chat services to our customers, 24/7, 365, all in house, all U.S. folks. I always say the best way for me to describe it is that we are your virtual CSR. We help you convert leads over the phone and generate leads off your site, when and how you need us.” 

Ruby’s services are completely customizable, flexible and truly made to fit your business seamlessly. For growth minded contractors, this level of quality for outsourcing a task helps you not only get more time back in your day, but helps you build your business on a strong customer service foundation. 

“These days, customers do expect fast, personal service. They want help as soon as they reach out to a business,” says Steffney. “That may sound rather unfair to a business owner. Well, don't stress. That's why we're here.” 

It cannot be said enough how important it is that no call goes unanswered. Customers typically aren't going to try your number multiple times or leave a voicemail, they will most likely just move on and contact one of your competitors. 

“If you are able to answer every single call, you can supercharge your growth. You'll get a ton of new leads and more work from existing customers. And, on top of all that, an improved reputation for how easy it is to communicate with your business,” says Steffney. “The fact of the matter is that customer service is the most successful strategy in growing your business.”

Learn more about Ruby in their RoofersCoffeeShop® Directory or visit Ruby.com.

Listen to the podcast to learn more about Ruby and about how this service can help you leverage the power of customer communication. 

About Cass  

Cass works as a reporter/writer for RoofersCoffeeShop, AskARoofer and MetalCoffeeShop. When she isn’t writing about roofs, she is putting her Master degree to work writing about movies and dancing with her plants.