English
English
Español
Français

Sign Up for Our E-News!

Join over 18,000 other roofers who get the Week in Roofing for a recap of this week's best industry posts!

Sign Up
SRS - Sidebar Ad (En Espanol Page) - Credit Application
Progressive Materials - Sidebar - Free Samples! #2
IRE - Sidebar - IRE _ 11.21.24
GCMC-Podcast-WinTraining-Sidebar-2
IRE - Sidebar - IRE 2025 Spanish _ 11.21.24
APOC - CCS Sidebar - ProProgram - June
English
English
Español
Français

Service Can Stabilize Your Business

Jobba Stabilize your Business
July 13, 2020 at 6:00 a.m.

By Karen L. Edwards, RCS Editor.

Now, more than ever, contractors should be looking at ways to establish predictable revenue.

In a recent webinar on RoofersCoffeeShop, David Almario and Scott Keith of Jobba Trade Technologies joined RCS Partner Heidi J. Ellsworth to talk about the important role that service plays in a contractor’s business plan.

David shared, “A recognized trend, an understood trend that happened over the last 10 years with service is that service is the department that really can help a company stabilize their month to month. I think now more than ever, contractors are aware that there's better margins on the service work, and these better margins can lead to better relationships, providing projects and service work over time. Especially now when things are so volatile, we need ways to stabilize our business.”

What is happening in service in the age of instant, on-demand answers that we are so accustomed to is that property managers want information at their fingertips says Scott. “They want to be able to make requests on demand, they want to be able to see the status, and know the answers on demand, when they want it served up to them. The customers we have, that are really growing their service business, really understand that there's a need to connect to those property managers and clients, to give them more information, and to be able to communicate in the different ways in this on demand world wants.”

Scott makes a comparison between taxis and Uber. Before Uber and Lyft were in the picture, you had to plan ahead and call for a taxi to get to or from the airport or your hotel. Now you just pull out your phone and summon a car the moment you are ready. Property managers are the same way. They want to have that instant access to information about their facilities and Jobba can provide that for them with the customer portal feature.

Look back 10 years and service work was a lot different with delayed communications, work tickets and paper invoices. With a customer portal for service, the facility manager has instant access to everything that is happening with their service work any time they want to see it.

Using technology solutions in your service department benefit the contractor too. It allows for data acquisition, connects the field team to the back-office team and enhances communications with clients, creating a powerful customer experience.

Learn more about how Jobba Trade Technologies can help you grow your service department in their RCS Directory.



Recommended For You


Comments

There are currently no comments here.

Leave a Reply

Commenting is only accessible to RCS users.

Have an account? Login to leave a comment!


Sign In
Coffee Conversations - Banner Ad - Building a Community for Latino Roofers (sponsored by ABC Supply) on-demand
English
English
Español
Français

Sign Up for Our E-News!

Join over 18,000 other roofers who get the Week in Roofing for a recap of this week's best industry posts!

Sign Up
Service First Solutions -Haz crecer tu servicio de techado- sidebear
Rocky Mountain Snow Guards - Sidebar Ad - Copper Shines Podcast
Malco Tools - Sidebar Ad - Metal Benders
SRS - Sidebar Ad - SRS Para Latinos
The Glo Group - Sidebar Ad - Elevate Your Brand - Ad 2
GCMC-Podcast-WinTraining-Sidebar-2