Pitfalls to Avoid on the Trek for New Tech

By Colin Sheehan, RCS Reporter. 

Greg Hayne shares common pain points of developing a tech-driven service and maintenance program and how you can overcome them. 

With the Read, Listen, Watch® (RLW) initiative, RoofersCoffeeShop® has made it easier than ever for members of the roofing and construction industries to learn how they want. Whether you want to read a transcript, listen to a podcast or watch a webinar, the Coffee Shop has made it possible for you to learn your way. 

In a RoofersCoffeeShop RLW brought to you by Jobba Trade Technologies, industry-leading business consultant Greg Hayne joins RCS President Heidi J. Ellsworth to talk through how roofing service and maintenance divisions can incorporate new technology into their processes to widen the horizon of possibilities for success. This article will discuss common roadblocks contractors meet along the way and Greg’s advice for overcoming the obstacles. 

“Most contractors, when they go out and buy technology for service, don't know what they need. They think they do and they're wrong,” said Greg.  

Greg mentioned contractors will think of technology as something to assist their actual service department but fail to predict how the tech will change their processes. Technology today allows the opportunity to eliminate time-consuming work that used to be done with pen and paper, however if contractors aren’t fully aware of what they are implementing, the technology could hamper efficiency instead of expediting it.  

"And so, you can go up on a roof, and you can take pictures, and you can literally send the invoice to the owner before the crew can get in their truck,” said Greg. “Now, whether you should or not, is another story, but if [you and your crews are] properly trained, why wouldn't you do that?” 

It’s about building the procedures ahead of time to take advantage of tech opportunities within a service division. Instead of building your processes around your new technology, which will disrupt the flow of your business, create a plan that gives you the control over the new technology.  

"Before incorporating technology, you need to know where you are and where you're headed with [that technology]. And you need to talk to people, talk to people in the industry that have had experience with this and see what they've had to say,” said Greg. “Talk to me about it. I mean, I'll be glad to talk about it.” 

Read, Listen or Watch the entire webinar on demand to learn how to incorporate a successful service and maintenance program into your business and how technology can help.