2019 Will be About Better Service, Better Relationships and Building a Better Place to Work

RCS Influencer Marty Stout says that in 2019 his company is going to do everything they can to continue improving.

We know we can provide better service to our customers, be a better place for our employees to work and a better company for our vendors to do business with.

Better Service: Our goals for 2019 are to be quicker with providing reports and to add depth to the reports we provide so our customers can make quicker, more informed decisions. We are working to strengthen our team across all of our markets to be better equipped deliver repair, maintenance and reroofing services at competitive prices. We are investing in improving our cloud platform for tracking jobs and schedules to be better able to deliver.

We know lots of good companies do what we do, so we want to try to provide an edge that will inspire good companies to want us to be on their team.

Better Place to Work: We value our team and understand that what is important to them needs to be important to us. We are continuing to encourage and expand our work from home platform so that our team can be closer to family and personal interests when they need to be. We will promote a few good people and strive to add to our team a few quality people that will make a positive difference.

We know lots of there are good companies to work for so we want to do what we can inspire good people to want to be on our team. 

Better Vendor Relationships: We want to be the company every vendor (roofing subcontractor, supplier, insurance company, tire repair shop, etc.) wants to service first. We are working improve our Purchasing process in an effort to streamline things to make it simpler and at the same time more accurate. We will work to get closer to the "touch it once and move on" model in an effort to create efficiency for us and for our vendors. We are focusing on quicker payment cycles.

We know our vendors have lots of good companies to sell too so we want to try to inspire good companies to want to do business with us.

We know that if we continue to strive for improvement, we will be a better business in 2019 but not as good as we will be in 2020 and beyond.

Martin Stout is president of Go Roof Tune Up, Inc.  See his full bio here.