Looking back: We start off our new year by looking back at the old, celebrating our victories and evaluating our challenges. It’s a good review process for any business. We accomplish this in a modified SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) that allows us the freedom to look at both internal and external arenas.
Prioritizing: After analyzation comes discussions about our opportunities (previous challenges). Specifically, identification of which of the opportunities represent our top priorities, and which we should keep close in the background, should the year progress rapidly. This is also time to realign the company. To be laser focused on our stated mission and to assure that any proposed changes are in line with our mission. We also work on goal setting and team building. Each department will be setting their own benchmarks.
One top priority for 2018 that will carry over into 2019, is the installation and perfection of our new Customer Relationship System. After the use of several companies in the market, we found each one lacking in some specific functionality we needed. We finally decided just to create our own. This has been a long process and we began BETA testing in late 2018. Our focus in 2019, will be to use the system, constantly seeking feedback from both customers and employees, and to tweak our system until it works exceptionally well for all involved.
Looking ahead:
We’re also looking for more ways to engage with our existing customers. Beefing up our Maintenance Division and offering ProTips are just a couple of our ideas so far that are on the implementation board. More to come!
Overall, 2019 brings a host of opportunities, some work left to be done, and the continued joy of being a part of an organization that I helped to create. I feel blessed to be where we are, and I feel unbridled joy as I think about what the future brings. 2019 is going to be AMAZING.
Wendy Marvin is CEO of Matrix Roofing. See her full bio here.
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