Service First Solutions
Why service initiatives are no longer optional in commercial roofing
By Jesse Sanchez. As service and maintenance initiatives reshape the roofing industry, experts say it's adapt — or get left behind. At ServiceCon 2025, a powerful conversation unfolded that made one thing clear: service and maintenance are no longer optional offerings in commercial roofing — they're essential strategies for survival and growth. "Service ...
Building roofs and relationships: Talking about growth, grit and the power of peer support
By Jesse Sanchez. In an industry built on structure, this company focuses on what holds it all together: connection, process and trust. In a field dominated by bids, blueprints and bottom lines, Tracey Donels is building something less visible but just as critical: community. As the founder of Service First Solutions, Tracey ...
The power of proactive planning
RCS Influencer Jay Wade says that having the right people, systems and processes in place before disaster strikes is key. The key is proactive planning. Having the right people, systems and processes in place before disaster strikes. Many contractors operate reactively, which can lead to delays and lost opportunities. 1 - ...
Tracey Donels - Peer Group Collaboration - PODCAST TRANSCRIPT
Editor's note: The following is the transcript of a live interview with Tracey Donels of Service First Solutions. You can read the interview below or listen to the podcast. Intro: Welcome to Roofing Road Trips, the podcast that takes you on a thrilling journey across the world of roofing. From fascinating ...
Live from IRE 2025 with Service First Solutions! - PODCAST TRANSCRIPT
Editor's note: The following is the transcript of a live interview with Tracey Donels of Service First Solutions. You can read the interview below or watch the recording. Megan Ellsworth: Hello everyone. My name's Megan Ellsworth here at the Coffee Shops Downstage, sponsored by our friends over at SRS Distribution. And ...
Día 2: Competencias estudiantiles, sesiones educativas y la ceremonia de premiación de la NRCA en IRE 2025
Por Dani Sheehan, traducido por Jessica Bravo. Con un horario lleno de sesiones educativas y eventos de networking, ¡asegúrate de planificar con anticipación para IRE 2025! Probablemente ya tengas tus zapatos cómodos y tarjetas de negocio en tu lista de cosas por empacar para International Roofing Expo (IRE) 2025, ...
Elevating service departments with real-world expertise
By Jesse Sanchez. Roofing professionals will gain insights from industry leaders at the premier service-focused event. ServiceCon 2025 is set to bring together some of the brightest minds in commercial roofing service. Taking place March 12-14 in Houston, Texas, the event provides a unique opportunity for professionals to network, learn and refine ...
Building resilient roofers
By Jesse Sanchez. Why service and maintenance are the backbone of a thriving business. In this episode of Roofing Road Trips®, host Heidi J. Ellsworth sat down with Tracey Donels of Service First Solutions to discuss service and maintenance departments and their role in redefining the roofing industry’s approach to business growth. ...
Day 2: Student competitions, educational sessions and the NRCA awards ceremony at IRE 2025
By Dani Sheehan. With a packed schedule of educational sessions and networking events, make sure you plan ahead for IRE 2025! You probably already have your walking shoes and business cards on your packing list for the International Roofing Expo (IRE) 2025 – but have you packed your peppermint mints? ...
¡Bienvenido a ServiceCon 2025, el evento #1 para iniciar y hacer crecer tu negocio de techado!
Únete a nosotros en Houston, Texas, mientras reunimos a líderes y expertos de la industria para dos días completos de aprendizaje, networking e inspiración. ServiceCon 2025 está diseñado para proporcionar a los contratistas de techado y sus principales gerentes los conocimientos, herramientas y conexiones que necesitan para llevar su negocio al ...
