We know the hurdles faced when growing a Service Department for a commercial roofing company. For more than 25 collective years, we filled each of the roles commonly found in the service side of the low-slope industry. During those years spent devoted to the Service Department, we curated the keys to building and developing a successful service department. Now as Service First Solutions, we are helping contractors of all sizes achieve success by establishing and cultivating a dedicated service department. We offer a wide variety of services to combat the range of struggles faced when trying to build and/or develop a successful service department.

Our flagship service, the tailored Total Access Consulting program, provides you with unlimited remote access to Tracey Donels. Tracey is a recognized leader in the roofing industry and champion of The Golden Rule and its critical role in providing unmatched customer service. Our On-Demand Estimating service brings freelance estimating to the service side of the low-slope roofing industry but with a twist, it's self-funding.

The Peer Group program utilizes EOS-style meeting agendas to keep everyone engaged, focused, and motivated on growing their service departments and themselves. In addition to our hands-on services, we also offer pre-designed training presentations, software libraries, SOPs, and marketing examples.

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Total Access Consulting

At Service First Solutions, we are committed to transforming good service departments into GREAT ones. This journey to excellence is paved by establishing robust processes, ongoing staff training, role specialization, and, above all, prioritizing customer satisfaction.

Join our Total Access Consulting program and unlock resources to chart your department's path to success. With Total Access, you gain remote access to Tracey and his expert team, for consulting and training tailored to your unique needs.

With Total Access Consulting, you can expect:

• A Weekly Scorecard: Monitor your department's progress with ease, identifying opportunities and areas for improvement.
• Comprehensive Staff Engagement: From front-line technicians to management, we engage with your team to refine procedures and integrate new processes, all through virtual meetings.
• Customized Training & Software Solutions: Tailored training plans coupled with guidance on selecting the CRM & Work Order software that aligns with your vision.
• Exclusive Resources: Gain access to the Digital Desk, a comprehensive repository of essential documents, SOPs, training materials, and marketing tools designed to streamline your operations.
• Valuable Discounts: Enjoy exclusive discounts on our in-person consulting services and digital products.

Learn more about Total Access Consulting.

Service-focused Peer Groups

At Service First Solutions, we've crafted a unique platform for roofing professionals committed to grow their service departments—our Service-Focused Peer Group program. This program isn't just about consultancy; it's about creating a community. A community where non-competing professionals come together, share experiences, and collaboratively forge paths to success.

Learn more about our service-focused peer groups.

Intensive Contractor Visits

Experience evolutionary growth with our Intensive Contractor Visits consulting program, a cornerstone of Service First Solutions' success. This two-day engagement is designed to provide an in-depth transformation of your Service Department, setting the stage for unparalleled development. At the heart of our program is the irreplaceable value of one-on-one communication. In an era dominated by digital interactions, the unique warmth and understanding achieved through in-person collaboration stand unmatched. 

Our consultants bring not just expertise but a personal touch, ensuring every nuance of your department's needs is addressed. Before our boots hit the ground, we engage in preliminary video conferences to align on goals, understand your processes, and establish a roadmap. This ensures our on-site time is maximally effective, focusing on implementing and refining strategies with the aid of a custom weekly scorecard.

Learn more about our intensive contractor visits.
 

One-time Digital Purchase

Dive into efficiency and professionalism with our tools, specifically crafted for commercial roofing companies of all sizes. Our 'Complete Repair and Maintenance Library' and 'Service Flashings Unit Pricing Guide' are designed to scale with your growth, bringing unmatched efficiency and precision to your operations.

Our digital tools are investments in your company's efficiency, professionalism, and growth, They provide immediate value and continue to deliver as your company expands.

Learn more about our digital tools available for purchase.

Latest Podcasts

Tracey Donels - Untapped Roofing Revenue

In this episode of Roofing Road Trips®, Karen Edwards chats with Tracey Donels of Service First Solutions about the often-untapped wealth of revenue found in roofing companies that have a dedicated service department. While many companies hesitate, fearing the complexity and potential challenges, Tracey will discuss how ongoing maintenance and ...
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Transform Your Service Department Today!

Join a unique platform for roofing professionals committed to grow their service departments— Service First Solutions: Service-Focused Peer Group program. This program isn't just about consultancy; it's about creating a community. A community where non-competing professionals come together, share experiences, and collaboratively forge paths to success. What Makes Our Peer Groups ...
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