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Ruby® is a US-based live virtual receptionist and chat specialist company that creates meaningful human connections supported by proprietary technology. Trusted by more than 13,000 businesses, Ruby provides the services, products and analytics small businesses need to manage customer interactions and deliver exceptional experiences, 24/7, 365 days a year. Ruby helps small businesses ... Read More

Get your Ruby discount code just for being an RCS fan! $100 of the first three months with a 21-day money-back guarantee. So much more than just an answering service, find out how Ruby supports business growth. See which plans fit your needs. Read More

Get your Ruby discount code just for being an RCS fan! $100 of the first three months with a 21-day money-back guarantee. So much more than just an answering service, find out how Ruby supports business growth. See which plan fits your needs. Read More

Get your Ruby discount code just for being a RCS fan! $100 of first three months with a 21 day money back guarantee. So much more than just an answering service, find out how Ruby supports business growth. Find which plan fits your needs! Read More

By Anna Lockhart. Providing customers with meaningful, personal connections is incredibly important for building lasting relationships. The Ruby Call Trends Report can help businesses identify customer trends to better serve them through quality customer service! In a recent episode of the Roofing Road Trips podcast, host Heidi J. ... Read More

S5:E43 Heidi J. Ellsworth visits with Ruby Senior Content Strategist Matt Lurie about their 2023 Call Trends Report! It is a comprehensive customer communication insight based on over 62 million calls tracked from Ruby’s virtual receptionists who answered and helped customers on behalf of small businesses. Heidi and Matt talk about ... Read More

Editor's note: The following is the transcript of a live interview with Ruby Senior Content Strategist Matt Lurie. You can read the interview below or listen to the podcast. Intro/Outro: Welcome to Roofing Road Trips with Heidi. Explore the roofing industry through the eyes of a long-term professional within the ... Read More

By Cayden Wemple. Knowing what’s trending with phone calls in today’s business world is vital to growing your business and keeping customers happy. Ruby’s 2023 call trends report features 5+ years' worth of insights based on thousands of real-world conversations with today's small business customers. In it, they ... Read More

By Evelyn Witterholt. Ruby sheds some light on business and customer trends with their latest trends report. In 2020 and 2021, the leading virtual receptionist company Ruby answered over 25.3 million calls. They used this massive number of calls as an opportunity to track trends in small business customers, including ... Read More

S4:E72 Heidi J. Ellsworth road trips virtually to meet up with Matt Lurie a content strategist at Ruby to talk about their 2022 Call Trends Report. They review four highlights from the report including the ongoing importance of phone calls. Sharing that 92% of business phone calls represent opportunities to win, retain, ... Read More

Who doesn’t need a coffee break? Join RoofersCoffeeShop for a coffee break every third Tuesday of the month at 10 a.m. PST. This month were were joined by Ruby, the US-based live virtual receptionist and chat specialist company to give our R-Club members a sneak peek of their product ... Read More

These wins highlight Ruby's exemplary customer service and category leadership. Ruby, the premier provider of virtual receptionist and chat services for more than 14,000 U.S. businesses, celebrates three Stevie Awards wins for Sales & Customer Service, including two Golds, in the awards' 16th annual celebration. The Stevie Awards for Sales & Customer ... Read More

Ruby provides virtual receptionist services that help businesses save time without sacrificing customer experience. RoofersCoffeeShop, the award-winning place where the industry meets for technology, information and everyday business, is pleased to welcome Ruby into its community for contractors. Ruby provides businesses with their own virtual receptionists who help craft positive ... Read More

By Matt Lurie, Ruby. Find the resources you need and unlock your small business' success when you understand the funding options available to you. As a small business owner, navigating your finances can be an overwhelming task. Knowing where to look when you need a little extra funding is not ... Read More

By Dani Sheehan. Discover 5 essential tips to help your business thrive while you enjoy a well-deserved break. Everyone deserves to take a break and enjoy a vacation, whether you’re the newest member of the crew or a long-time owner of your company. The demanding nature of running a small ... Read More