It’s Official: Texting is the Way to Communicate With Your Customers

By Cass Jacoby. 

Did you know a customer is five times more likely to open up a text than e-mail? That’s why JobNimbus added texting. 

Communication on a job is one of the most important ways to keep your customers happy. However, effectively communicating often isn’t as simple as it sounds, back and forth phone calls and emails can get messy fast. Before you know it, you are wasting time communicating to customers without any results. What you need is a communication tool that helps you be more productive, get more responses and keeps your team and customers on the same page instantly. You need a business texting service.  

Great news! Your best tool JobNimbus just got better. JobNimbus now offers texting through Engage, a platform designsed to revolutionize how contractors connect with their customers. Now, you can easily improve your business communication through effortless, automated and trackable texting that gets faster responses and higher customer satisfaction from your customers.  

According to this article, by texting, you are not only communicating with your customers via their preferred method of contact, but you are able to cut out frustrating delays with quick responses as well as speedy feedback. With texting you can keep your customers happy and get more done. 

Plus, this new feature allows you to share a text with any of your team members. So you can go on vacation and not worry about dropping off in customer communication, because now any of your team members can pick up the conversation right where you left off from a totally different device. 

Additionally, you can create automated messages, which can save you hours of work without tapping a button. Automatically send a text message right from the software when your customer’s status changes, after completing an action, or at a set time. 

It is time to level up your business with texting. Read more about JobNimbus’s new acquisition of Engage and how you can start communicating more effectively through text on JobNimbus’s website.  

Learn More About JobNimbus Roofing Software
 

Read, Listen or Watch on demand to learn more about starting to use software automation and how you can leverage technology to improve your business.  

About Cass  

Cass works as a reporter/writer for RoofersCoffeeShop, AskARoofer and MetalCoffeeShop. When she isn’t writing about roofs, she is putting her Master degree to work writing about movies and dancing with her plants.