Help Customers Make the Best Decisions to Protect their Assets in a Pandemic

RCS Influencer Charles Antis talks with Susan DeGrassi about helping owners make decisions quickly and swiftly.

[Editor’s note: Watch Charles and Susan talk about helping their customers make the decision to proactively protect their assets during this pandemic or scroll down to read the transcript.]

Charles Antis: As you know, effectively, we have like 30 office stations working remotely from home. And we're doing a great job. In fact, everybody's fulfilling their job at full capacity. Is that right?

Susan DeGrassi: That is right.

Charles Antis:  We are effectively and safely keeping folks dry in the moment when it's raining. And the technology that we've been investing in for 12 years is really starting to make sense right now. What's the most important thing we can ask for all of our partners, our stakeholders, and clients to do right now in the moment?

Susan DeGrassi:  Well, as you know, I was an HOA manager for almost 30 years, and I feel their pain. It's got to be chaos trying to adapt, working remotely, getting boards to meet remotely and comply with changing laws surrounding that. But probably the most critical thing to do right now is, when they are meeting, to make decisions quickly and swiftly on maintaining their property.

And here's the reason for that. In the next two to three weeks, we are told that in our state this virus is going to peak. Well, if that's true and people are pulled out of their jobs, board members can no longer make quorum because half of the board is sick, or the manager is sick and half their staff is sick, to take advantage when you can, of working proactively to make decisions that protect your assets, in the long run that's going to be the most vital decision, in my opinion, that you could be making.

Charles Antis:  And that's our job.

Susan DeGrassi: That is our job.

Charles Antis:  To protect these properties.

Susan DeGrassi: That is, yes. [crosstalk 00:01:40] And that's why central services is defined the way it is in our country, is so that we don't have this collapse throughout our infrastructure.

Charles Antis:  So, our ask to our stakeholders, and particularly to our management partners, is to help us do whatever it takes to keep our communities safe and dry.

Susan DeGrassi: I think that's what it is.

Charles Antis:  Okay. We're going to end right there. Thank you.

Susan DeGrassi: Thank you. High five.

Charles Antis:  High five. Air high five.

Susan DeGrassi: Bye.

Charles Antis is the founder and CEO of Antis Roofing & Waterproofing. See his full bio here.