Hapco, Inc., the world’s largest BAK Master Distributor, has named ABC Supply Branch #474 in Omaha, Nebraska as their August distributor of the month. Kyle Erb, Inside Sales Representative at ABC Supply, has worked in the roofing industry for 20 years, having spent time with Bradco Supply and in retail.
He understands the products in the industry and has sold other brands before his branch began carrying Hapco products nearly 10 years ago. Erb says they are very pleased with the performance and customer service that they receive from Hapco. “Before Hapco, we carried another brand and we felt like we were constantly getting bounced around between different suppliers,” explained Erb. “We never knew who to call for service or where to send the tools when they needed to be sent in for repairs.”
That’s not been the case at all with Hapco. Erb says that they have been very easy to get a hold of and that he has an inside person at Hapco that he knows will be there to answer his call. “They always take care of any issues right away and if something does need to be fixed, we know where to send it,” said Erb.
He attributes his branch’s success with the product to several factors, one of which is the support he receives from his Hapco sales rep, Tony. “He visits and helps us hold demos for the contractors to try out the welders,” explained Erb. “They have made it very easy for us and for the contractors.”
Erb says that his customers are becoming more familiar with the brand and that after they start using it, they seem to like them better than the other brands.
Contractors can learn more about Hapco products at www.hapcoinc.com and can find their local ABC Supply branch here.
Comments
Leave a Reply
Have an account? Login to leave a comment!
Sign In