Does GOOD service = TRUST to you?

Tools are critical to your business and you want trust that those who sell and service your equipment truly understand it.

By Shari Carlozzi, Hapco, Inc.

Buying tools, especially roofing tools isn’t something you do every day…and tools are part of your business… your livelihood, so you need to make those dollars count! And let’s face it, you don’t want to make that buying decision until it is absolutely necessary…translated: “I need it tomorrow!”

Truth be told, I have a few not-so-smart decisions made out of haste than I care to remember, and an investment into your business (especially if you have a partner) is potentially dangerous IF you don’t know the people you are working with.

It’s great to have buying power with a retail roofing supply company, but equipment knowledge is not their expertise, so the people you trust need people they trust…and if you are going it alone, YOU really need to trust your roofing equipment distributor!

Did you know that many of those people have never seen the working side of a roof? It’s true! Our team has provided heat welding training for our competitors and we are constantly amazed at the fact that many of those inexperienced equipment people have been selling roofing equipment for years!

I’ve been in this industry for 10 years, and as a woman, I can’t tell you how many of my industry colleagues and competitors are amazed that I, one - have this knowledge, and two - use that knowledge every day to help roofing contractors solve problems on the roof! And it’s not just me, it’s our entire roofing team at Hapco… it is the SERVICE we provide every day!

This is our culture: helping people by providing common sense solutions to everyday roofing issues. If your roofing equipment manufacturer doesn’t know HOW their tools work or WHY their tools are better than their competition through practical application, what does that say about their SERVICE to you? Are they really worthy of YOUR trust?

Learn more about the Hapco team and the solutions they offer.

Shari Carlozzi is the national sales manager for Hapco, Inc.