Cultivating the next generation of leaders: A roadmap for skill development

RCS Influencers Ashley and Seth Pietsch say leadership is about legacy — passing down knowledge and fostering talent to ensure long-term success.

At Integrity Insurance & Bonding, we understand the critical role leadership plays in any successful business. With a fast-changing industry and a diverse workforce, preparing the next generation of managers is essential for continued growth and stability. Our approach to nurturing leadership potential among emerging managers focuses on three core pillars: continuous education, hands-on experience and mentorship. 

1 - Continuous education: Investing in knowledge 

We believe that strong leadership stems from a deep understanding of the industry. To build this foundation, we encourage our team members to engage in ongoing education, including certifications, workshops and seminars. We partner with industry leaders, offering tailored learning programs that help young managers stay ahead of trends, regulatory changes and technology advancements. These opportunities create a structured path for growth and ensure our team remains agile and informed. 

2 - Hands-on experience: Learning by doing 

Education is just the first step; practical experience is where growth truly takes root. We promote a learning-by-doing culture, where new managers are entrusted with real responsibilities early on. Whether it's leading a client, agency or carrier meeting, making decisions on operational challenges, or managing a small project, we provide a safe environment for new managers to experiment and learn. Regular feedback from senior leadership ensures that these experiences are structured to foster growth while minimizing the risk of critical errors. 

3 - Mentorship: Passing down wisdom 

At the heart of our leadership development strategy is mentorship. Experienced leaders at Integrity Insurance & Bonding, including myself, take on the role of mentors, offering one-on-one guidance to budding managers. We focus on developing not only technical skills but also soft skills like communication, problem-solving and emotional intelligence. This personal investment ensures that the next generation of leaders is equipped to navigate complex workplace dynamics and lead with confidence and integrity.  

Looking ahead: Building a legacy 

In the insurance industry, leadership is about legacy — passing down knowledge and fostering talent to ensure long-term success. Our commitment to growing the next generation of leaders is not only an investment in our agency but also in the broader community we serve. We aim to create managers who are not just competent in their roles but also capable of inspiring and nurturing the teams they will one day lead.