7 insurance missteps that can cost you big

By Marco Industries. 

Avoid common pitfalls when working with insurance companies to save time, money and ensure smooth claims processes for your roofing business. 

Navigating the labyrinth of insurance claims can make or break a roofing business. While securing a client's coverage is essential, the process is fraught with pitfalls that can lead to costly delays, disputes and financial losses. Here at Marco Industries, we look at the top mistakes roofers make when dealing with insurance companies — and how to avoid them to keep your projects and profits on track. 

1 – Inadequate documentation 

One of the biggest mistakes contractors make is failing to provide sufficient documentation of the damage. This includes photos, videos and detailed reports outlining the extent of the damage and the necessary repairs. Without proper documentation, insurance adjusters may dispute the claim or offer lower settlements, leaving you and your customers at a disadvantage. 

2 – Incorrect estimations 

Don’t make the error of underestimating the cost of repairs or replacements. This can result in insufficient compensation from the insurance company, forcing you to cover the difference out-of-pocket or compromise on the quality of materials and workmanship. It’s essential to accurately assess the scope of work and provide realistic estimates to avoid financial losses. 

3 – Lack of communication 

Effective communication is key to a successful partnership between roofing contractors and insurance companies. However, some contractors fail to maintain regular contact with adjusters, leading to misunderstandings or delays in the claims process. Keeping lines of communication open and promptly responding to inquiries or requests for information can help expedite the process and prevent potential complications. 

4 – Neglecting policy details 

Each insurance policy has specific terms, limitations and exclusions that contractors must understand before proceeding with repairs or replacements. Ignoring or overlooking these details can lead to rejected claims or disputes over coverage. Carefully review the homeowner’s insurance policy and ensure that the proposed work aligns with the terms outlined in the policy. 

5 – Skipping pre-approval procedures 

Don’t make the mistake of starting repairs or replacements before obtaining pre-approval from the insurance company. This can result in claims being denied or reimbursement being withheld if the work does not meet the insurer’s criteria. It’s crucial to follow the proper procedures and obtain approval from the insurance company before commencing any work. 

6 – Overlooking code compliance 

Failure to adhere to building codes and regulations can lead to additional expenses and complications down the line. Make sure all repairs or replacements meet local building codes and regulations to avoid costly fines or delays in obtaining permits. Ignoring code compliance requirements can also impact the homeowner’s insurance coverage in the future. 

7 – Lack of professionalism 

This may sound like a silly addition to the list, but maintaining a professional demeanor throughout the claims process is essential. This includes being punctual, courteous and respectful when interacting with insurance adjusters, homeowners and other parties involved. Unprofessional behavior will damage your reputation and jeopardize not only your current project, but future business opportunities as well. 

Avoiding these common mistakes can help you streamline the claims process, mitigate risks and ensure successful outcomes when working with insurance companies. In the end, that will increase customer satisfaction, which can only strengthen your business. 

Original article source: Marco Industries