6 Things You Can Do to Build Trust With Homeowners

By ABC Supply. 

A successful project starts with trust, so before you start building anything, here are a few ways to start building those relationships. 

Homeowners put their safety and protection in your hands when they hire you, which is why building trust is so important. As a contractor, the most important thing you will build on any project is trust, so follow these six tips on how to kickstart that relationship. 

1 - Ask questions 

By being genuinely curious about customer needs, they’re more likely to see you as a trusted partner rather than someone constantly trying to sell them something. 

Try to spend around half of your conversations listening and asking questions. Who will be your main point of contact? What’s your customer’s ideal timeline? Do they have a strict budget or financing? What are they looking for in a contractor? Asking thoughtful questions will get you the info you need to make projects a success. 

2 - Be open-minded 

As a contractor, you’ve completed countless jobs and have plenty of expertise, but you still need to work with your customer’s ideas. Avoid being too committed to your own ideas or a single area of thinking. Being open-minded about customer suggestions and thoughts can lead to more collaboration and trust. Plus, they’ll likely remember you the next time they need a contractor or recommend you to family and friends. 

3 - Take the time to understand your customers 

In other words: It’s important not to be selling them something all the time. Make sure you’re taking the time to understand their needs and guide them during projects. 

Aim to pull them in during major steps of each project. ABC Supply’s Solution Centers offer easy access to everything from product displays to material samples. Involving them in selecting materials will again emphasize the fact that you’re there to help them, not just to make more money. 

4 - Understand and solve their pain points 

To make sure you’re doing customers a service, it’s important to understand where their pain points are and tackle projects from there. You can’t help if you don’t know the problem, right? 

Schedule time for an initial consultation to discuss the general project. From there, you can set up a quick check-in before project work begins to make sure you understand exactly which challenges you’re addressing. 

More than anything else, leading successful projects for your customers will be the number one way to create repeat customers down the road. 

5 – Keep your promises — and don’t overpromise 

While it’s important to help customers in as many ways as possible, you don’t want to promise work you can’t deliver, which is probably the worst thing you can do when you’re trying to build trust with customers. 

Be honest about your capabilities. If more can be done, great. Maybe you can offer certain product discounts from your supplier, or good weather can help you get ahead of the initial timeline. It never hurts to over deliver. 

6 - Practice transparency 

In any industry, it’s important to be honest with customers about all parts of their projects. If any project challenges arise, like going over budget, it’s best to practice transparency and have those conversations sooner rather than later. 

If you’re worried about having that conversation right away, remember it will always be much harder if customers find out you could have told them sooner. 

Being open-minded, identifying pain points and practicing transparency will position you as a trusted partner and build trust with customers for the long-term. 

Learn more about ABC Supply in their RoofersCoffeeShop® Directory or visit www.abcsupply.com. 

Original article source: ABC Supply