3 Ways to Cutback Callbacks

By Sascho.  

Matt Risinger talks about why high-performance products truly matter.  

No one wants a callback, not the homeowner and especially not the contractor. Yet, this costly error is all too common. Matt Risinger learned about this after spending six months in the field working as a warranty manager. As the host of the “Build Show,” Matt is a nationally recognized expert in high performance construction and building science. He and his team have been building architecturally driven homes that meet the highest standards of durability, comfort and efficiency. Read on for some of Matt’s top tips for avoiding callbacks.  

Tip 1 - Material selection is VERY important! 

It’s one thing to filter callbacks as the warranty manager for a prominent builder. It’s a very different beast when the company is your own. Customers aren’t calling a warranty manager. They’re calling you! After making many costly mistakes, Matt realized that not all products are created equal. Especially when it comes to caulk and sealants, Matt’s top tip is to draw a hard line for durability and reliability. Matt explains that “When it comes to selecting a sealant, I’m always asking myself, ‘Is this going to be better than what I’ve used? And will it be lasting and durable.” You feel a well-built home when you walk in. So does your customer. A high-performance sealant matters big time. 

Tip 2 - Think long-term. 

You know the scenario. You’re standing in the caulking aisle. There are countless choices. Do you choose the tube that runs you a couple of bucks, or do you opt for a high-performance sealant that will last? Even if it means paying two or three times more? According to Matt, a high-performance caulk like Sashco‘s Big Stretch pays dividends well worth a few extra dollars. “I started using Big Stretch because it created very few callbacks. I love Big Stretch. It’s a little more than a commodity product that will look great the day you install them. But one month, one year, five years later, it’s going to look very different. A high-performance product has to adhere well, bend, and stay flexible and elastic. Low-cost products may have one quality. Big Stretch is the one that has all three. Easy choice,” explains Matt. 

Tip 3 - Coach the customer! 

You’re the pro! Your customer depends on you to help educate and guide them. They have input on the budget, yes. But what they want is excellent work. Help your client understand why product selection is essential and how the minimal cost of high-performance products ultimately gives them what they desire most, a well-built house to enjoy for years. Matt encourages you to translate his experience to your customers. He says, “I’ve experienced a lot of failures in my 25 plus years in business. Those mistakes have driven me to want to pick the right sealant for the application. Regardless of cost, because how much does it cost to come back and redo caulk that’s failed? Probably several hundred and a man’s day of work. Not to mention my reputation and the trust of my customers. It’s just not worth it.” 

Are you a pro passionate about high-performance? Want more tips about how to sell that passion to your customers? Watch the entire episode of Les’s Corner! 

Learn more about Sashco in their RoofersCoffeeShop® Directory or visit sashco.com 

Original article source: Sashco