Technical Services Coordinator, Single-Ply Systems

The Technical Services Coordinator, Single Ply Systems supports the technical, field services, and warranty programs of IKO Innovi^TM Single Ply Systems.

Essential Job Functions:

• Review and respond to Warranty Applications within 2 business days of receipt.
• Review requested technical deviations from customers for approval/rejection, and document all decisions.
• Respond to technical, installation, and warranty questions, via email, text, and phone, from customers and teammates.
• Support the Single Ply Product Manager in reviewing technical documents, detail drawings, and assisting with development of new technical and warranty tools.
• Support Field Services Technicians by consulting on technical issues encountered in the field, and supporting the documentation of field inspections for warranty claims.
• Support QA & Warranty Services by documenting and communicating product quality issues from the field.
• Support Warranty Services in documenting and communicating U.S. warranty and warranty claims information per occurrence.
• Support Codes & Compliance by communicating information regarding single ply technical and installation information.
• Maintain roofing and company knowledge through training on relevant products and processes.
• Perform special assignments upon request.