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RCSI - Handling Reviews
Look to Loyal Customers for Reviews
RCS Influencer Heidi J. Ellsworth shares five pieces of advice on how to work with past customers for strong testimonials and referrals. In this time of COVID recovery, it is more important than ever to gain the trust of new customers. Contractors and sales teams are finding it a ...
Follow Up Leads to Better Reviews
RCS Influencers Seth and Ashley Pietsch say receiving great reviews is about encouraging customers to reflect on their experiences working with Integrity Insurance. Editor’s note: Learn what Seth and Ashley do at Integrity Insurance to generate positive reviews and handle negative ones. You can listen to the podcast below ...
Symptoms Versus Problems in Handling Negative Reviews
RCS Influencer Mandy McIntyre says having clear expectations of workers is a great way to prevent receiving negative reviews in the first place. Editor’s note: Listen to what Mandy has to say about online reviews and how to use negative reviews to make positive change in your company. You can ...
Take Every Review with a Grain of Salt
RCS Influencer Ray July says focusing on the relationship is more important than focusing on the review. Editor’s note: Listen to the interview to hear what Ray July has to say about online reviews and maintaining company individuality. You can read the transcript below the video, but we recommend hearing it ...
Respond to Every Review – Whether Good or Bad
RCS Influencer Julissa Chavez says technology and brand advocates can help you manage reviews. With SRS having a disparate distribution model across 34 regional brands (E.G. Southern Shingles, Superior Distribution, etc.) over 340 locations, we mostly see customer feedback funneling in through our branch-based presences online. These presences are ...
Paying Attention to Reviews is Paying Attention to the Customer
By Tammy Hall, RCS Influencer. RCS Influencer Tammy Hall says reputation management is about demonstrating company culture to customers. We all know that handling reviews on the best of days can be demanding. Managing our digital footprint was intimating and it seemed like I never had enough time to get ...
All You Have to Do is Ask
RCS Influencer Danny Kerr says the best way to gain more positive reviews is to have a process in place and never forget to ask your customers. Editor's note: Listen to the full interview to hear how Breakthrough Academy acquires, handles and distributes their reviews. Megan Ellsworth: Good afternoon. ...
Respond to Reviews – Both Good and Bad
RCS Influencer Mike Pickel says that reviews provide opportunity for your business to evaluate processes and procedures to continually improve. At Texas Traditions Roofing, we take our reviews very seriously. We read every single review and we reply to each person – whether the review is good or bad. ...
Reviews are Opportunities
RCS Influencer Rudy Guttierez says that reviews can help guide your business strategy and plans. A review, good or bad, is an opportunity. The opportunity for adjustment to a plan and or strategy. A proactive approach is essential. We request feedback from our clients and our team members. We ...
How To Best Support Your Employees
By Thea Dudley. RCS Influencer Thea Dudley says yearly reviews aren't the best way to inspire your employees to grow and reach their goals. Performance management isn’t dead, the old way of thinking about it is. I would love to claim ownership of the bit of wisdom, but it ...
