Maximizing the Customer Experience — GAF Contractor’s Corner Ep. 3

By Don Kilcoyne.

Episode 3: Maximizing the Customer Experience, with guests Janice and Kelly Stitzer of CIG Construction.

Kelly and Janice Stitzer, a husband and wife team, began their professional partnership renovating and remodeling homes and multi-unit properties. A concentration in roofing was a natural transition.

As a third-generation general contractor, Kelly grew up on commercial job sites. Hammer-to-nail experience at a young age in framing, drywall, concrete, and roofing, among others, has provided Kelly with keen knowledge in the broad scope of ground-up construction projects.

Janice, with a background in real estate and finance, rounds out this husband and wife team and their collaborative execution in providing the best client experience. Their strong work ethic and passion for quality keeps this duo intimately involved in every project.

This is the first of two parts. In this episode, Janice and Kelly discuss the pros and cons of retaining a business coach to help them take a hard look at their business goals and the steps they need to take to accomplish them.

Listen here or on your favorite podcast service.