Managing the changing landscape of storm restoration claims

It's no secret the storm restoration environment keeps changing. This class will focus on those changes and the three primary aspects that set things up for success; homeowner involvement, detailed documentation, and adjuster meetings. The class will also explore what to do in a claim that is stuck in repairs only. Additionally, the new expectations of contracting the job will be reviewed. If the homeowner expects claim success it starts with a solid narrative so they understand the role the contractors plays and the various things that will take place throughout the process. The class will continued into documentation strategies that that will help present evidence supporting the claim. The adjuster meetings have changed and this class will cover communication strategies that will help your team have a plan. Each person talking to the insurance company needs to understand some conversational structure when showcasing the damage to the insurance company inspector. Should the claim still get stuck in repairs the class will also be covering how to handle the repair to replacement when that is the proper thing to do. The strategies surrounding repair to replacement continue to change and a great deal of the work is done in asking questions or setting things up before presenting the issues surrounding repairs. Attendees will receive the class slides and various documents to revisit the concepts discussed in class. 

For more information email ProDesk@owenscorning.com