Foreman Leadership Training, Level 2

Date: Dec. 13
Location: NRCA, Rosemont, Ill.
Time:      8:00 a.m. - 4:00 p.m. CST

Member price: $595.00
Nonmember price: $895.00

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Foreman Leadership Training, Level 2 (previously For Foremen Only) reviews discussions about communication and management techniques learned in Level 1 with increased attention to disciplinary conversations and intervention.

Level 2 further focuses on building relationships with customers and handling customer complaints. This program includes exercises and conversations to develop leadership skills for these key company leaders. Previous participation in Foreman Leadership Training, Level 1, is required.

Course objectives:

• Explain characteristics of positive and negative communication styles
• Recognize aspects of their own communication styles and how to enable effective communication
• Contrast communication styles with others and identify ways to improve
• Develop a better ear for listening Recognize and use conflict-resolution steps for working with employees, supervisors and customers
• Practice conflict resolution effectively Translate learning to on-the-job situations