How to Get More Hours in Your Day

By Cass Jacoby, RCS Reporter. 

Outsourcing reception gives you more time and freedom to focus on growing your business. 

In a Roofing Road Trips episode, Heidi J. Ellsworth visits with Steffney Jones, partner development manager for Ruby for a conversation about how outsourcing certain aspects of your business can help achieve greater profitability and revenue generation. 

Steffney Jones has been in the home industry for six years, and was Ruby’s first chat specialist. “A lot of our initial chat customers will probably recognize me from having me chat with customers on their website,” says Steffney. “It was a great way to start and it really helped me get a really great grasp on the industry right from the get go. And from there, I worked my way up the ranks, from a management role to sales, and now I work in partnerships.” 

Ruby is a U.S.-based live virtual receptionist and chat specialist company that creates meaningful human connections supported by proprietary technology. “The best way for me to describe it is that we are your virtual CSR,” says Steggney. “We help you convert leads over the phone and generate leads off your site, when and how you need us. We're completely customizable, flexible and truly made to fit your business seamlessly.” 

Steffney explains that outsourcing something like reception work can be a huge time savor of business owners. “When you're looking for growth, when you're able to outsource those tasks or to hand off those tasks to trusted team members, that allows you a bit of freedom,” says Steffney. “We were created to give you time back in your day. It's our sole purpose to know how to train our receptionists and chat specialists to sound like we're a part of your team. And to ensure that extra level of excellent customer service is a part of the entire customer journey from when they land on your website to making that first call.” 

Listen to the podcast to learn more about Ruby and the power of customer communication. 

Learn more about Ruby in their RoofersCoffeeShop® Directory or visit Ruby.com.